Training Manager and Content Creator

Remote

Full Time

Mid Level

Are you passionate about shaping the future of security solutions? Do you thrive in an environment that values innovation and teamwork? If so, acre security is the place for you! Join us in making the world a safer place, one innovation at a time.

Position: Training Manager and Content Creator
Location: Remote

A Bit About Us:
Acre security is a global leader in the delivery of resilient digital and physical security solutions for every business. Acre security offers a broad array of solutions including access control, visitor management, intrusion, workplace, transmission, and connectivity solutions – all hosted in a way that suits you.

Since 2012, we’ve focused on advancing security initiatives to deliver tailored, robust, and future-proof solutions to tens of thousands around the globe. Working across banking, education, healthcare, pharmaceutical, retail, and more, we give our customers peace of mind that their data, offices, and employees will stay safe.

Role Summary:
The Training Manager & Content Creator will be responsible for driving the internal and external customer experience training strategy, ensuring alignment with business objectives such as pricing concepts and revenue forecast reporting. This role designs and delivers engaging learning experiences for employees, partners, and end users, while managing the tools and processes that support scalable enablement. Acting as a key liaison across Product, Sales, Support, and Operations, this position ensures training content is accurate, accessible, and impactful.

What You’ll Do:
In addition to the above, you’ll focus on the following:

Develop and execute training strategy aligned with organizational goals, including pricing concepts and revenue forecasting.
Collaborate cross-functionally to assess training requirements and close knowledge gaps.
Design and deliver engaging content for in-person and virtual classes targeting internal teams, end users, and system integrators.
Coordinate regional training events, including venue reservations and logistics.
Produce high-quality multimedia content and clear documentation across multiple product lines.
Review and approve customer-facing knowledge base content for accuracy, intuitive navigation, and style consistency.
Administer and optimize the LMS (Docebo), including catalogs, learning paths, reporting, and automation.
Collect learner feedback and performance data to continuously improve content and delivery methods.
Travel up to 50% to customer sites, partner facilities, and internal offices for onsite training as needed.

What You'll Need to be Successful:

Curriculum development and instructional design.
Strong presentation and facilitation skills for live and virtual training.
Training evaluation and impact measurement (e.g., Kirkpatrick model).
Content creation (multimedia, documentation, eLearning modules).
Customer service soft skills and professionalism.
Experience authoring user documentation and how-to guides.
Experience with Adobe Creative Cloud or equivalent tools for training content.
Ability to design structured programs and materials for diverse learners (ADDIE or equivalent).
Experience administering or creating content for Docebo LMS or similar platforms.
Excellent time management and multitasking skills.

What You’ll Get From Us:
We strive to do more than just match your ambitions. Whatever role you’re looking for, you’ll have access to a range of exciting opportunities when you join acre:

Break the mold--Contribute to ground-breaking solutions that redefine our industry. Join a team of disruptors that push boundaries and challenge the status quo.
Collaborate with the best--Work alongside a diverse and talented group of industry experts, engineers, and visionaries. Together, we’ll inspire you to new heights.
Make an impact--Help us create a safer world for everyone. Contribute to pioneering security initiatives and technologies that make a real difference to the people we serve.
Grow and evolve--Access a range of learning opportunities. From training programs and mentorship initiatives to industry conferences, you’ll have everything you need to advance your career.
Join a supportive community--Thrive in a supportive and inclusive culture that encourages collaboration, champions initiative, embraces new perspectives, and gives everyone a voice.
Get recognized for your work--We offer competitive compensation packages, performance-based incentives, and a range of benefits that reward you for your dedication.

Joining acre isn't just a job; it's an invitation to a dynamic, forward-thinking community. Come join us if you're ready for a company that values innovation, customer-centricity, resilience, and unity – a place where your skills meet limitless possibilities.

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1. Describe your experience collaborating remotely with cross functional teams such as Support, R and D (Engineering), Product Management, and Sales. Include the type of collaboration and your role in those interactions.*

2. This role may require domestic and international travel for R and D product reviews, internal trainings, and onsite customer or partner training (up to 50% travel, if required). Are you able to meet this requirement?*

3. Please describe your experience administering a Learning Management System (LMS)*

4. Which platform tools have you personally used to create content?*

5. Do you have any experience training or supporting technical software products?*

6. What experience do you have maintaining training content in alignment with SKU changes, product release and end of life transitions?*

7. Have you created a training offering that incorporated pricing models, packaging, and commercial positioning (not just features)?*

8. Briefly describe a technical training program you built end to end (audience, tools used, delivery format, and measurable outcome).*

9. Do you speak any additional languages?*

What is your expected compensation for this role?*

Are you legally authorized to work in the US without employer sponsorship?*

Have you been referred by an Acre employee? If so, please provide the name of the employee.

Human Check*

Submit Application

CAREERS AT ACRE

At acre security, we are dedicated to revolutionizing the physical security industry with cutting-edge solutions and unparalleled service. If you're passionate about innovation, eager to tackle challenging projects, and ready to make a tangible impact, we invite you to join our dynamic team.

Explore our current openings and apply today to be a part of something extraordinary at acre.

Training Manager and Content Creator

Position: Training Manager and Content Creator
Location: Remote

Apply for this position

CAREERS AT ACRE

At acre security, we are dedicated to revolutionizing the physical security industry with cutting-edge solutions and unparalleled service. If you're passionate about innovation, eager to tackle challenging projects, and ready to make a tangible impact, we invite you to join our dynamic team.

Explore our current openings and apply today to be a part of something extraordinary at acre.

Training Manager and Content Creator

Position: Training Manager and Content CreatorLocation: Remote

Apply for this position

Position: Training Manager and Content Creator
Location: Remote